Methodologies & Industry Forums

ITIL

ITIL® (Information Technology Infrastructure Library) is the most widely adopted approach for IT Service Management in the world.  It provides a practical, industry-standard framework for identifying, planning, delivering and supporting IT services to the business. 

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organisations on how to use IT as a tool to facilitate business change, transformation and growth.

Alderstone consultants are ITIL-certified and have extensive real-world IT Service Management experience. We have worked with customers ranging from those implementing ITIL within their organisations for the first time to international outsourcing companies using ITIL to manage the IT infrastructures of multiple international customers. Our range of practical experience, systems integration, and implementation knowledge, helps us provide lasting, cost-effective solutions to transform your business.

ITIL Official Site >>

itSMf

The IT Service Management Forum (itSMF) is the independent and internationally recognised forum for IT Service Management professionals. itSMF is an accessible network of industry experts, information sources and events to addressing IT service management issues; helping customers achieve the delivery of high quality, consistent IT service internally and externally through the adoption of 'best practice'. 

Alderstone are active member of the itSMF, we believe that this forum represents the best and most incisive thinking around the IT Service Management issues which affect our customers.

ITSMF UK >>

ITSMF International >>

BMC Business Service Management

BMC pioneered the business service management (BSM) concept as a way to help better align IT Operations with business needs.

Business Service Management (BSM) is a comprehensive and unified platform that simultaneously optimizes IT costs, demonstrates transparency, increases business value, controls risk, and assures quality of service. BSM simplifies, standardizes, and automates IT processes, so you can efficiently manage business services throughout their lifecycle - across distributed, mainframe, virtual, and Cloud-based resources. With BSM, your organization has the trusted information it needs, so you can prioritize work based on critical business services and orchestrate workflow across your IT management processes and functions.

The BMC BSM initiative combines industry standard methodologies such as ITIL with BMC extensive range of Service Management products to provide a comprehensive and compelling set of solutions. Alderstone are a BMC partner and provide both experienced technical and management consultancy to help you leverage the best of BSM.

BMC BSM >>

tmforum Frameworkx (eTOM, SID and TAM )

The TeleManagement Forum (TMF) is the is the world’s leading industry association focused on enabling best-in-class IT for service providers in the communications, media and cloud service markets. The Forum provides business-critical industry standards and expertise to enable the creation, delivery and monetization of digital services. 

Frameworx defines the mechanism by which the Forum's existing NGOSS standard Framework components are integrated into a comprehensive enterprise IT and process architecture that also embraces major IT industry standards such as ITIL and TOGAF. Its components are:

  • Business Process Framework (eTOM) is the industry's common process architecture for both business and functional processes
  • Information Framework (SID) provides a common reference model for Enterprise information that service providers, software providers, and integrators use to describe management information
  • Application Framework (TAM) provides a common language between service providers and their suppliers to describe systems and their functions, as well as a common way of grouping them
  • Integration Framework provides a service oriented integration approach with standardized interfaces and support tools
Alderstone’s consultants bring experience of implementing SID based datamodels and delivering ITIL, eTOM and hybrid operational support solutions in some of the UK’s largest telecommunications and digital content providers.

TMF >>

Rational Unified Process

The Rational Unified Process (RUP) is an adaptable methodology for software development. RUP advocates an iterative, use-case led approach to software development which ensures quality and customer satisfaction. Alderstone uses the RUP framework to provide a common structure and control to software development projects. UP is an industry-standard development methodology which Alderstone Consulting advocates for the following key benefits; 

  • Effective and easy to understand
  • Flexible to the needs of the customer and the project
  • Iterative approach ensures, high quality and customer satisfaction
  • Costs and schedule are controlled
  • Results in successful development projects – it really works

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