Senior ITSM Consultant Requirement

 

Overview

At Alderstone Consulting we aim to provide the best service to our customers and be the best place to work for our employees.

We are a small UK based Service Management consultancy specializing around the BMC product suite. We are expanding our team and are looking for the best in the business.

The Role

This is a consultant role engaging in projects with our customers across a wide range of industry sectors. Projects will be largely focused around BMC ITSM but a wider background and willingness to learn new skills is required. Our projects are typically UK based but we do have customers in Europe and the US so the ability to travel is a must.

What will you be doing?

  • Running workshops, understanding customers needs and explaining the tools and processes to them in the way that is most appropriate to them and their business
  • Defining processes around ITSM, documenting them and communicating them to customers
  • Designing solutions with BMC Remedy ITSM and related products
  • Installing/configuring/delivering BMC Remedy ITSM based solutions
  • Driving continuous improvement internally and on customer projects
  • Using your knowledge and experience to get the best from your customers and colleagues
  • Taking ownership of tasks that are outside of your comfort zone and working with others to achieve success
  • Setting expectations and repeatedly meeting or exceeding them
  • Leading technical teams and discussions
  • Liaising with external customer development/support teams

Alderstone

Our people are critical to the success of the company. As well as delivering customer projects we are directly engaged upon it is essential that we work to support each other and to build and share knowledge within the company.

As a member of the team you’ll be expected to:

  • Drive continuous improvement
  • Actively contribute to discussions and knowledge sharing
  • Take on tasks to support the team
  • Identify opportunities to improve delivery and be part of making those improvements
  • Communicate well and demonstrate a thorough understanding
  • Analyze information given and suggest appropriate options
  • Work under pressure and to a deadline
  • Say ‘no’ when appropriate
  • Ask for help when needed and provide it if asked

What are we looking for?

We are looking for an experienced consultant, who shares our values, to help us deliver high quality solutions to our customers and become an active member of our team.

 You should have proven project experience in Service Management delivery around the BMC ITSM product suite and be able to demonstrate the ability to listen, analyse and capture information.

We work in an environment of discussion, collaboration and mutual support. You will be expected to actively contribute, helping us expand what we know and providing support and assistance for other team members.

Skills

  • Excellent communicator, oral and written
  • Able to work on own initiative
  • Able to work as part of a team
  • Self motivated
  • Customer facing
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Ability to present and run workshops
  • Ability to work in an internal/external multi supplier delivery model
  • A willingness to take ownership of any task but use knowledge experts to achieve a solution

Qualifications and experience

Required:

  • ITIL Certified
  • Proven experience on large projects with BMC ITSM suite

Nice to have:

  • Proven experience in three or more ITIL process areas
  • Programming experience
  • Run Book Automation – BMC, iWave or Opalis

 

What are we offering?

We’re offering the chance to become a valued member of our team, to work and be rewarded for it. To contribute and be heard, to question and be answered, to have an opinion and be respected for it.

We are offering a place in what we believe to be the best consultancy company in this sector.

If this opportunity interests you please please forward your C.V. or résumé to careers@alderstone.com. We look forward to hearing from you.