Technical Solutions

BMC focuses solely on the ITMS market, has offices worldwide, and employs approximately 6,000 employees. Its revenues for ITMS for 2008 were more than $1.87 billion, reflecting a 9.3% ITMS market share. Several years ago, BMC pioneered the business service management (BSM) concept as a way to help better align IT operations with business needs. BMC’s BSM leadership comes from several years of internal development and complementary acquisitions around its core platform of Remedy and Atrium and its focus on both the distributed and mainframe domains. Because BSM rationalized IT processes in a schema that complemented Information Technology Infrastructure Library (ITIL) and then automated the resulting IT processes, the strategic message resonated well and allowed BMC to gain traction in many large enterprises.

Source: Forrester

BMC Remedy ITSM ®

The industry’s leading ITSM solution provides a full suite of ITIL compliant applications to support all the functions of an ITIL-compliant and effective IT Service Management operation.  The following components form the fully integrated ITSM suite;

  • Asset Management
  • Configuration Management Database (CMDB)
  • Change & Release Management
  • Knowledge Management
  • Service Desk (Incident and Problem Management)
  • Service Request Management

Alderstone have worked extensively with BMC ITSM. We have a proven track record and years of experience working with diverse companies from those rolling out ITIL for the first time to multi-national Service Management Outsourcing companies.  Our low-cost, high ROI technical solutions will help you accelerate the roll out and reduce the overheads of the on-going maintenance of your BMC ITSM platform. Our ITIL consultants have a profound understanding of the BMC ITSM solution and can support you through an initial rollout of ITSM and ITIL through to customisation or upgrade of your platform.

BMC Remedy AR System®

The BMC Remedy AR System is the application toolkit that underpins the BMC Remedy ITSM Suite. The BMC Remedy AR System provides a feature-rich, flexible and sophisticated application development platform that enables powerful applications to be built rapidly.  Many companies have used the Action Request System to develop bespoke stand-alone applications or to extend the functionality of their BMC applications. 

We have extensive experience in developing fully bespoke ARS solutions to meet the diverse needs of businesses as diverse as Insurance, Banking, Windscreen Repairs, Data Centre Service Management, Telecoms and more. We have developed extensions to the BMC out-of-the-box applications that complement and enhance these industry-leading solutions. Our consultants are leaders in AR System application development and bring years of experience not only in developing the ARS platform but also with the Remedy API, Third party tools and integrations.

BMC Atrium CMDB®

The BMC Atrium CMDB/Configuration Management System (CMS) is the core solution that underpins the success of IT Service Management within an organisation. It provides a single-source of truth and unique visibility of the dependency between processes, users and your IT infrastructure.  Alderstone provide experience consultants to help you leverage the power of the BMC Atrium CMDB to realise its benefits in your organisation;

  • Gain best-practice process structure and control, as specified by ITIL®
  • Plan, deliver, operate, govern, and assign priorities to business services
  • Enable seamless integration between support and operations processes, including incident and problem, change, configuration, asset, performance, and service impact management
  • Link to any business processes and tools supporting your IT environment
  • Automate the discovery and maintenance of IT data
  • Benefit from configuration data analytics and on-the-fly report creation

BMC Atrium Orchestrator®

BMC Atrium Orchestrator is a feature rich process automation and integration tool. With BMC Atrium Orchestrator, you can automate and orchestrate the routine tasks that your operators perform every day, so your staff can focus on higher value work, and you can eliminate operator errors by employing automated processes. The automated processes are built on best-practice standards, and they ensure compliance with corporate policies and regulatory requirements every time. BMC Atrium Orchestrator accomplishes all this using the functionality provided by your existing management solutions, coordinating and augmenting their actions rather then replacing them. Alderstone consultants have extensive experience with integration technologies and are fully qualified with BMC Atrium Orchestrator.

 

 

iWave Software is a leading independent provider of Data Center Orchestration, Automation and Cloud Management software. Used by Global 1000 organizations, IT Outsourcers (ITOs) and OEM partners to lower IT operating costs, increase business agility and improve service levels, iWave's award-winning solutions move organizations beyond the limits of inward-facing ITSM integration products. iWave Software LLC was founded in 1993 and is a privately-held subsidiary of the Hall Financial Group. The company is headquartered in Frisco (a suburb of Dallas, TX), Texas and maintains offices in London, England and Moncton, Canada.

iWave Orchestrator®

iWave Orchestrator provides an enterprise solution for the process automation and orchestration in today’s data centers and tomorrow’s private clouds. It offers secure, scalable and cost-effective solutions for some of today’s most complex IT administrative challenges. Alderstone have been a partner of iWave since inception and have delivered its integration software to companies to achieve robust Service Desk to Service Desk integration.