TUI consolidate Remedy ITSM systems using Alderstone CMT 28 June 2018

TUI Group had a business requirement to merge an existing BMC Remedy ITSM 8.1 system into their larger ITSM 9.1 Production system. By sharing a common process and data this would result in savings on infrastructure and software licenses as well reducing total cost of ownership.

Upgrading to the latest Remedy ITSM 9.1 would allow them to benefit from BMC Digital Service Management functionality such as MyIT, SmartIT and Smart Reporting.

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Case Study
Find out how TUI achieved a fast, low-cost, trouble-free consolidation of their Remedy systems
 

"Alderstone’s CMT software was exactly what we needed to ensure a successful project. Additionally, Alderstone were careful to minimise their consultancy costs and ensured we completed the project under budget."

Ulrich Eggert, Team Coordinator & Senior Consultant, TUI Group.


"Alderstone CMT was very simple to learn, with an intuitive interface and easy to use. This simplicity allowed me to concentrate on the business requirements and transformations rather than struggling with unfamiliar software"

Andreas Wagner, Senior Consultant, TUI Group

About TUI

TUI is the world’s leading tourism group. The broad portfolio gathered under the Group umbrella, consists of strong tour operators, 1,600 travel agencies and leading online portals, six airlines with around 150 aircraft, over 325 hotels with 239,000 beds, 15 cruise liners and many incoming agencies in all major holiday destinations around the globe.

This integrated offering enables TUI to provide 20 million customers with an unmatched holiday experience in 180 regions.

A key feature of TUI Group’s corporate culture is a global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism.

In 2017 financial year the TUI Group with a headcount of 67,000 recorded turnover of €18.5 bn and an operating result of €1.002 bn. The TUI Group’s share is listed on the London Stock Exchange in the FTSE 100 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange.

Learn more at www.tuigroup.com

About Alderstone Consulting

Alderstone Consulting is a product and services company based in the UK and established in 2008. CMT enables customers to manage and migrate ITSM data quickly and safely. No more waiting and no more spreadsheets. With CMT, customers can move all their data from one ITSM instance to another in less than a day! As the focus for ITSM moves to the Cloud, CMT can help with this transition too, with no need to leave any historical data behind.

Finish before you start with Alderstone CMT Time-bending Technology 1 April 2018

We'd be delighted to announce that the next release of Alderstone CMT will enable time-bending migration technology that enables you to complete your BMC Remedy upgrade two-weeks BEFORE you start your project...

Unfortunately, despite the efforts of our technical team, we're sorry to say that we can't deliver on that April 1st promise!

However, Alderstone CMT is still the fastest way to upgrade BMC Remedy ITSM!

Please get in touch to find out more about how Alderstone CMT can get to the to finish line of your Remedy upgrade faster, cheaper and better than ever before.

BMC Exchange - Essen, Germany 2017 6 November 2017

Not long now until the biggest BMC event of the year in Germany and we'll be attending for the first time!

Whether you're looking to accelerate upgrade to the latest version of ITSM, migrate seamlessly to Remedy On Demand or better manage your data, come and talk to us about how Alderstone CMT can ensure your project is successful.

With the recent release of CMT 2.0, we'll have the latest and greatest available to you for a demonstration.

We're looking forward to meeting you there!

Register for BMC Exchange Germany 2017

BMC Exchange - London, UK 2017 3 November 2017

Not long now until the biggest BMC UK event of the year and we're proud to be sponsors of the event again.

Whether you're looking to accelerate upgrade to the latest version of ITSM, migrate seamlessly to Remedy On Demand or better manage your data, come and talk to us about how Alderstone CMT can ensure your project is successful.

With the recent release of CMT 2.0, we'll have the latest and greatest available to you for a demonstration.

Our team will be available throughout the day on stand 8 in the main foyer, just by the registration area.

We're looking forward to meeting you there!

Register for BMC Exchange UK 2017

Happy Halloween! 31 October 2017

BMC Remedy old and Zombie slow?

Alderstone CMT is the only solution which promises an accelerated upgrade to the super-fast Remedy ITSM 9.1.

Not only can you benefit from improved performance and a range of new features in BMC Remedy ITSM 9.1, but using CMT you can safely clean and reduce the amount of data in your database as part of the upgrade process, significantly boosting performance and user satisfaction.

Sign up below for a demonstration of how CMT is the answer to your BMC Remedy Upgrade fears!

Request A Demo

Let us show you the how Alderstone CMT can accelerate your upgrade to the latest BMC Remedy ITSM.

Download Info

Download the CMT Data Sheets, release notes and much more.

Alderstone CMT 2.0 Released 20 October 2017

Alderstone CMT 2.0 is now available

This is by far our biggest release and we're very excited about how many new features we've added, we've somehow even improved data migration performance for what was already the fastest data migration solution for BMC Remedy!

For ITSM engineers, this new release is by far the best and most comprehensive data management solution for BMC Remedy ITSM.

For managers, CMT 2.0 is the only solution which promises to accelerate your next Remedy ITSM upgrade, migration to the cloud or consolidation, ensuring reduced costs and improved quality.

Request A Demo

Let us show you the new features of Alderstone CMT 2.0.

CMT 2.0 Release Notes

Download the release notes to find out out what's new in CMT 2.0.

Alderstone CMT 2.0 arriving soon! 19 August 2017

We're excited to announce that Alderstone CMT release 2.0 is coming very soon! This is a major release with significant enhancements across the entire product to accelerate upgrades and migrations to the Cloud.

Please find below a summary of the main focus areas for this release.

Faster, more flexible data migration

  • Multi-threaded import & export
  • Import Data Packages into any target system
  • Tree based or flat export
  • Configurable incremental deletion checking lists
  • Migration Lists
  • Custom Field Mapping

Data validation & reconciliation support

  • Form Count discovery, reporting & comparison
  • Application data discovery and comparison

Easier, faster configuration and set up

  • Single, bundled installer
  • Set up & validation wizards
  • Automated database integration & configuration discovery

Improved exception management

  • Import Error analysis
  • Migration Overview & searchable Export audit
  • Improved application navigation

Our beta program commences on 24th August 2017. Please contact us if you're interested in participating.

Learn more about Alderstone CMT

Request A Demo

Let us show you the new features of Alderstone CMT 2.0.

Download Info

Download the CMT Data Sheets, release notes and much more.

Alderstone CMT wins BMC Marketzone global agreement 17 May 2017

Alderstone and BMC Software extend partnership to accelerate On-Premise upgrades and onboarding to Remedy OnDemand for Remedy customers.

Alderstone CMT, the revolutionary data migration tool for the Remedy ITSM platform, has been selected by BMC as the leading product in its class, and is now available to purchase or lease directly from BMC or channel partners via the global BMC Marketzone.

This relationship enables BMC Remedy customers to more easily take advantage of the Alderstone CMT solution:

For BMC Remedy ITSM Upgrades

  • Migrate all of your data to the latest ITSM version in less than a day
  • Spend less money on technical resources using CMT’s automated migration path analysis
  • Upgrade from any ITSM version directly to the latest ITSM 9.x

For Migration to Remedy OnDemand

  • Migrate to Remedy On Demand including all your live data, so day-to-day operations are not affected by the cutover process
  • Migrate all your historical data to Remedy On Demand so you don’t lose service-critical data

For Managing ITSM as a Service

  • Migrate an individual customer or collection of customers to the latest version of ITSM in a day
  • Accelerate on-boarding to reduce the time-to-live by weeks
  • Win more business by offering enhanced on-boarding for on-premise Remedy ITSM customers
  • Consolidate platforms or migrate customers to standalone systems with complete freedom of movement
  • Implement industrialized processes for huge costs savings and consistently high quality outcomes

Learn more about why BMC chooses Alderstone CMT

Request A Demo

Let us show you the power and effectiveness of Alderstone CMT at solving your ITSM data management challenges.

Download Info

Download the CMT Data Sheets, release notes and much more.

Advanced successfully upgrade to ITSM 9.1 using Alderstone CMT 10 October 2016

Advanced provide ITSM as a service to nearly five thousand company entities hosted on a multi-tenant, on-premise 7.6.04 BMC Remedy ITSM system. Advanced successfully completed a phased upgrade to BMC Remedy ITSM 9.1 using Alderstone CMT.

Advanced chose to upgrade their system in two phases using Alderstone CMT to safely and rapidly migrate customers and operating company data. This approach significantly reduced the internal operational impact and costs. Most importantly, Advanced were able to continue to provide uninterrupted, high-quality IT Management services to their customers throughout the upgrade process.

Get the Advanced Upgrade
Case Study
Find out how Advanced achieved a fast, low-cost, trouble-free upgrade to ITSM 9.1
 

"Our upgrade to Remedy ITSM 9.1 ensures we continue to deliver industry-leading services to our customers. Our phased upgrade approach ensured that this major change had no impact on our customers and kept our costs low."

Neil Cross, Managing Director, Advanced


"Alderstone CMT really delivered for us! We had no data migration issues at all and the speed of migration was fantastic. The phased migration approach allowed us to complete the upgrade without overwhelming our support teams and without impacting service delivery to our customers."

Sophie Quayle, Project Manager, Advanced

About Advanced

Through our enterprise and market focused solutions we positively impact millions of people’s lives through continually investing in our people, partnerships and own technologies to stay focused on our markets’, customers’ and their stakeholders’ needs. We enable our customers to drive efficiencies, savings and growth opportunities through focused, right-first-time software solutions that evolve with the changing needs of their business and the markets they operate in. True partnership is the defining thing that makes us different from the competition.

We pride ourselves on delivering focused software solutions for public sector, enterprise commercial and health & care organisations that simplify complex business challenges and deliver immediate value.

Advanced is a Sunday Times Top Track 250 Company 2015 and was ranked in the Deloitte UK Fast 50 which recognises the 50 fastest growing technology companies in the UK and a winner of the Tech Company of the Year in PwC’s UK Tech Awards in 2014.

Learn more at www.oneadvanced.com

About Alderstone Consulting

Alderstone Consulting is a product and services company based in the UK and established in 2008. CMT enables customers to manage and migrate ITSM data quickly and safely. No more waiting and no more spreadsheets. With CMT, customers can move all their data from one ITSM instance to another in less than a day! As the focus for ITSM moves to the Cloud, CMT can help with this transition too, with no need to leave any historical data behind.

BMC Engage 2016 25 August 2016

We are excited to announce our joint sponsorship BMC Engage 2016 with Effect-Tech.

Join us at the Aria Conference Center in Las Vegas to see the future of Digital IT with BMC!

We're truly excited about some of the announcements this year which promise to see years of research, design, development and testing from the BMC Remedy Product Development Teams come to fruition.

The future with BMC looks very bright! This is the conference you shouldn't miss!

We'll be looking forward to meeting you at Stand #420 in the Innovation Hall. Please come join us to learn how you can share in the success of our customers.

Our co-sponsor, Effect-Tech, are well-known across the US for delivering successful outcomes for BMC Remedy customers. Their technical expertise combined with Alderstone CMT and our proven methodology for delivering high quality, accelerated Remedy ITSM upgrades guarantees results you can't argue with!

Technology + Methodology + Experience = Results You Can't Argue With!


About Alderstone Consulting

Alderstone Consulting is a product and services company based in the UK and established in 2008. CMT enables customers to manage and migrate ITSM data quickly and safely. No more waiting and no more spreadsheets. With CMT, customers can move all their data from one ITSM instance to another in less than a day! As the focus for ITSM moves to the Cloud, CMT can help with this transition too, with no need to leave any historical data behind.

About Effective Technologies

Effect-Tech, based in Santa Clara, CA, started in 2006 with a mission to help BMC/Remedy customers obtain the full benefits of their Remedy investment. Our founders have over 200 years of deep experience as former Remedy managers and engineers. Over the years, we have developed best practices and solutions that enable our customers to successfully manage their IT environments. Our flagship product, Effective Transport, has helped many enterprise customers and outsourcers efficiently manage their Remedy data.

For more information please contact Effect-Tech at 408/834-7554 or visit www.effect-tech.com

Alderstone CMT 1.3 Released 24 June 2016

Alderstone announces the release of Alderstone CMT version 1.3, with improved performance for cross-database migration, improved ease-of-use, and reduced time-to-migrate.

With even more power in the revolutionary migration tool for the Remedy ITSM platform, more and more customers are choosing Alderstone CMT to manage their Remedy ITSM upgrades.

Please download the release note or find out more about Alderstone CMT.

Key features in this release include:

  • Use Migration Pack as Template
  • Improved Identification of New Forms
  • Removal of Migration Pack & Data Mapping Rules
  • Improved Data Migration Performance
  • Improved Activity Tracking
  • Improved Home Page
  • Automated Import Staging Phase
  • Data Enrichment Source Lookup
  • Improved Data Enrichment Administration
  • Extended Browser Support: Microsoft IE9 & IE 10